Assistant Programme Manager
- Birmingham, West Midlands, United Kingdom
- £20500 to £20500 Bonus, Life Assurance
Ecorys UK is a leading International management consultancy delivering innovative solutions in research and evaluation, communications and programme management services for a range of UK and European public and private sector organisations. We have passionate teams working on meaningful policies that have an impact on people’s lives around the world. We’re a socially responsible, employee-owned organisation that gives 1% of our profits to charity each year. Our working culture promotes personal and career development and you’ll be part of a large international group with offices worldwide. Ecorys operates a flexible working policy.
About the role:
Our Programme Management Business Unit helps public, private and civil society organisations deliver and communicate their grants programmes across the UK. We have a long standing reputation for the management of multi-million pound grants programmes for government departments and third sector bodies.
The Assistant Project Manager will work primarily on the Erasmus + programme or European Solidarity Corps Programme (ESC), providing administrative and technical support to projects and beneficiaries. You will help deliver an effective ‘customer journey’ for projects in line with the agreed Work Programme, adhering to the required processes and procedures. Tasks will be focused on providing an excellent customer journey experience for beneficiaries.
This role will occasionally involve travel throughout the UK and Europe as well as working outside normal office hours including nights away from home.
This is a 12 month fixed term contract.
You will be able to demonstrate strong communication and customer service skills in order to provide efficient support to the programme and projects along the customer journey. This will include answering ‘helpline’ enquiries, validating applicant organisations, maintaining prescribed programme IT tools and office systems and supporting a portfolio of projects through being the first point of contact as an ‘Account Manager.’
You must have strong attention to details as you will be processing data and conducting checks of financial and monitoring information also ensuring effective financial management and compliance with the requirements of the programmes and clients alongside data entry using a range of databases and prescribed IT tools.
You will need strong organisation and planning skills as you will be chasing outstanding project documentation and/or resolve queries, maintaining complete project files and ensure the effective filing and storage of records (electronic and hard copy as required), and also provide support in preparing and running conferences and seminars.
The closing date for applications is Thursday 12th March 2020